Return Policy
At SS Beauty Ltd, we take pride in the quality and integrity of our products. We strive to ensure that every item you receive meets our high standards. However, we understand that there may be instances where you need to return a product. Please read our return policy carefully to understand your options.
Damaged or Broken Items
If you receive a damaged or broken item, we sincerely apologize for any inconvenience caused. Please contact our customer service team at ssbeauty1991@gmail.com within 7 days of receiving your order. To expedite the process, kindly provide clear photos of the damaged or broken item, as well as your order number. We will assess the situation promptly and provide you with a suitable solution, which may include a replacement or refund.
Non-Returnable Items
We do not accept returns for reasons other than damage or breakage. This includes instances where you have simply changed your mind or no longer require the product. We encourage you to carefully consider your purchase before placing an order.
Exceptions
In rare cases where an exception is made for a return that does not involve damage or breakage, a restocking fee may apply. This fee will be deducted from your refund amount.
How to Initiate a Return
To initiate a return for a damaged or broken item, please follow these steps:
- Contact our customer service team at ssbeauty1991@gmail.com within 7 days of receiving your order.
- Provide clear photos of the damaged or broken item, as well as your order number, in your email.
- Our customer service team will guide you through the return process and provide further instructions.
Refund Process
Once your return request is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at ssbeauty1991@gmail.com. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing SS Beauty Ltd. Your trust and satisfaction mean the world to us.
